Family Service Association

Strengthening Individuals and Families Since 1888

Mission Statement

We are committed to providing a wide array of high quality programs and services designed to strengthen and support individuals and families and to addressing the social service needs of our very diverse and changing communities.

Agency Description

Family Service Association (FSA) is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout the Southeastern Massachusetts area. Headquartered at 101 Rock Street in Fall River, the agency strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner.

FSA is one of the largest providers of high quality social services in the Southcoast region. A variety of specialized programs are offered which help to promote and maintain viable and satisfying family relationships while maximizing independence and quality of life to people of all ages and from all social, economic, and linguistic groups. Generally, services fall within three categories: Clinical Services, Specialized Adult and Elder Services, and Children’s Services.

We are accredited by the Council on Accreditation of Services for Families and Children (COA), an internationally recognized organization that partners with human service providers worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards. Family Service Association is also a member agency of the United Way of Greater Fall River.

At all times, FSA strives to understand today’s needs and to anticipate those we will face in the future, through an integrated system of specialized programs that promote the fulfillment of our mission of community service.

Admission to programs offered by Family Service Association is open to all regardless of race, color, national origin, gender, age or disability.

Values. Statement

We believe that our consistent behavior, based on the following values, significantly defines us as an organization:

A Philosophy of Excellence

We value the creation of an inspired vision and clear priorities, the pursuit of challenging goals, and the maintenance of effort until these goals are achieved.

Growth and Change

We value a proactive, progressive, and creative approach that challenges and provides opportunity for our clients. We utilize the latest research and technology in our ongoing planning to improve quality of care.

Ethics and Professionalism

We value principle-centered decision-making, and we act ethically in our relationships with our constituents and members of the community at large.

Healthy Human Interaction

We value individual relationships built on trust, mutual respect, and a sincere desire for personal growth and development. We care about people, we keep people informed, and we go beyond expectations in helping people feel safe, involved, and supported.

Continuous Improvement

We value the implementation of an integrated cycle of continuous improvement in all facets of the agency (design, measure, assess, improve), and our goal is to “do the right things well.”

Leadership and Teamwork

We value participatory decision-making at all levels and the creation of multi-disciplinary high performance teams oriented toward common goals.

Developing Staff

We value the creation of a motivating environment in which our diverse, high caliber staff can perform at their highest level.  We assess the strengths and competencies of staff and provide quality on-going training, continually developing the potential for leadership within the agency.