Community Service Agency: 

The Community Service Agency (CSA), administered by Family Service Association, is a community-based program that facilitates access to and ensures coordination of care for youth with Serious Emotional Disturbance (SED) who require or are utilizing multiple services or multiple child-serving systems.  These include child welfare, special education, juvenile justice, mental health treatment and others.

Intensive Care Coordination (ICC) provides a single point of accountability for ensuring that medically necessary services are accessed, coordinated and delivered in a strength-based, individualized, family / youth-driven and ethnically, culturally, and linguistically relevant manner.

ICC is a service that uses the Wraparound care planning process to coordinate multiple services and supports for youth with Serious Emotional Disturbance (SED).  Involvement and participation in ICC is voluntary.

A Care Coordinator is assigned to work with each youth and family enrolled in ICC.  The Care Coordinator is responsible for working with the youth and family to:  

  • Complete a risk management and safety plan
  • Conduct a comprehensive home-based assessment of the youth’s and family’s strengths and needs
  • Assemble a care planning team of the family’s preference made up of formal (e.g. teachers, state agency workers, etc) and natural supports (e.g. friends, neighbors, etc) to help support the youth and family
  • Develop an Individual Care Plan (ICP) that guides the family and team in pursing goals identified by the care planning team
  • Make sure services and supports identified on the ICP are in place and coordinated

Family Support and Training is a service that provides a structured, one-to-one strength-based relationship between a Family Partner and a parent/caregiver. The purpose of this service is to resolve or ameliorate the youth’s emotional and behavioral needs by improving the capacity of the parent /caregiver to parent the youth in order to improve their functioning.

To download a copy of the Community Service Agency referral form, please click HERE.  If you are a behavioral health clinician or an in-home therapy clinician, you may download a copy of the Family Support & Training referral form by clicking HERE.

Keeping Families Strong

We are committed to providing a wide array of high quality programs and services designed to
strengthen and support individuals and families and to addressing the social service needs of our very diverse and changing communities.